FAQ's
When will your order ship?
Current shipping times will be listed on our Homepage.
Can you combine orders?
No, at this time we cannot which is lame. Shopify has told us that this is not an option at this time. You can however add to a current order as long as it's within the same upload.
International Shipping?
We JUST opened International Shipping back up by request. Please note that any IF there is any money that is owed in regards to tariffs, customs fees, import fees etc. after your transaction with us it will be your responsibility. We have done our best you cover you and ourselves, but our web host does not make it easy and since things seem to be changing everyday and rules are different for every country this is the best we do. If something does not seem right at checkout please let us know....because after all is said and done, I'm a right brain girl who just wants to dye yarn.
FYI, We are not thrilled about our government's actions and share your frustration.
Do we offer local pickup?
We do! It's easy, at checkout pay for shipping, but in your order notes request local pickup. We have designated The Hidden Acorn in Woodbury, CT to be our place of pick up as we do not have a brick and mortar at this time. It's a lovely antique and home goods store nearby that we adore. Your order will be ready within the same lead time and we will let you know when your order is ready to be pick up. You will need to pick up during their business hours and will have one week to do so. After one week if we go back and your package is still there the amount you paid for shipping will be used to ship your package and if it was picked up we will refund your shipping cost.
For location and hours please visit www.hiddenarcorn.com
Do we do Custom Listings or Custom Colorways?
We do not, we usually very busy with our regular colorways. Thank you for your interest though!
Could my yarn look different in person that what I saw online?
Yes....and no. We follow tried and true recipes, but small batch dyeing can result in varied results. This is the blessing and the curse of indie dyed yarn. Computer monitors and phone screens can also effect the colorways, so just be aware we do our best the match. Also, lighting... we only take photos outside in the shade as this lighting is the most consistent.
Can my yarn be caked?
We do not cake or ball yarn so if you have asked for this to be done, please know it is not an option at this time.
How do I wash my finished items?
We recommend hand washing your finished items in cold water with wool wash and laying flat to dry. We personally use a premium wool wash after dyeing your yarn.
What is your return policy?
Our policy is for exchanges for the same colorway only, no returns. File that under it takes one person to ruin it for everyone else. In addition any caked or used skeins are not eligible to return or exchange. If you are not happy with your purchase, please contact us ASAP at thelemonadeshoporders@gmail.com.
New Customer Discounts?
New customers get 10%, but this offer cannot be stacked with Free Shipping. We are nice folks, but we are not Amazon here.
What is your cancellation policy?
Special Editions such as boxes cannot be cancelled after ordering. All other orders have 24 hours after the order is placed to be cancelled.
How can I follow the shop on social media?
You can follow The Lemonade Shop here:
www.thelemonadeshopyarns.com
Instagram: http://instagram.com/the_lemonade_shop